B.L. Rieke Article Featured on iThinkBigger

B.L. Rieke Article Featured on iThinkBigger

Over the last 26 years in business in the Kansas City area, the B.L. Rieke team has acquired a great deal of experience and knowledge about achieving success as a family-owned business, even through the toughest of times.  Bruce Rieke, the president of B.L. Rieke Custom Home Builders, has compiled some of their best advice and tips for small business owners during hard times in a new article featured on the iThinkBigger website on December 31st, 2015.
The article stresses the importance of three interconnected business elements: open communication, great customer service, and attention to detail.  All three can be applied to whatever industry or market a business specializes in.  The following excerpts from the article help summarize the critical role that these elements play.
"Open Communication
Bruce says that through the years, he has learned that a key element to success is open communication. This includes responding to customers’ phone calls, emails, texts, and other communication as soon as possible."
Customers want to know the details, including any hiccups that occur or progress that is made.  The more open communication that takes place between the customer and contractor, the better the business relationship.
"Great Customer Service
According to Bruce, customer service goes hand-in-hand with communication. Both need to be executed as quickly and as thoroughly as possible. Bruce explains that follow up and following through with customer commitments is the key to customer service."
As is stated in the article, consistent, efficient, and excellent customer service is very important to maintaining a positive relationship with past and current customers--an essential factor in maintaining steady, profitable business.  This can lead to excellent word-of-mouth and online reviews.
"Attention to Detail
Adding custom-made details usually requires going the extra mile, but it can do a big factor for attracting new customers. The B.L. Rieke team enjoy[s] the ‘wow’ response when people see their finished projects. The notable details in a project or service often leave an impression on a customer."
The first two elements help keep and maintain past and current business relationships, but this last one is crucial to attracting new and future customers by going above and beyond other competing businesses in the industry.
To read the full original article, click here.